Frequently Asked Questions

We have compiled some of the most frequent questions our customers have:

General questions

Bitcoin is a decentralized, neutral and free protocol that can be used to transfer value digitally between two persons without trust in a third party.

Bitcoins are also the “tokens” that can be transferred using this protocol. In the eyes of more and more people, these are a new form of money that is much more trustworthy than our Euros because they can’t be inflated, confiscated, or censored by anyone.

Bitcoin is, simply put, a new technology, that anyone can benefit from if using it correctly.

For more details check our blog post.

Bitcoin is a technology, it is information and knowledge stored in a software protocol that runs on the internet (the same as the HTTP protocol you are using to read these words).

A technology that is publicly accessible and is not controlled by any entity can’t be banned, nor can anyone be prevented from using it. It’s like the wheel, steel, or the internet. Everywhere around the world, people can freely choose to use it (and most do because it makes their lives better).

Bitcoin is very similar. In the same way everywhere around the world citizens of all countries are free to use the wheel without the permission of their governments, anyone can make use of the Bitcoin network.

Because Bitcoin is the only cryptocurrency that can act as a form of money and whose network is truly decentralized.

You may have heard of other cryptocurrencies and how they are supposed to be faster, cheaper, or somehow more “environmentally friendly” than Bitcoin. While some may have one of these additional features, the truth is that it comes at a cost in every single case: all other cryptocurrencies are issued and controlled by a company or a foundation that has absolute power and control over them.

If you must trust someone with your money, probably you will prefer to keep trusting your Central Bank instead of one of these small start-ups.

We Bitcoiners, however, prefer to not have to trust anyone at all. That’s why we only work with Bitcoin. It allows us, our clients, and millions of people worldwide to process payments and store savings without trusting any other person.

Like all technologies, it is perfectly safe to use after you learn how to use it correctly. Same as a knife or a fork, there are ways to use them that could be considered “unsafe”, but there are also other ways that make them very useful to the user.

As part of our services, we will provide you with all tools and education you need to reach a sufficient understanding of the Bitcoin network and all the operations you want or need to perform with it.

No, that is not possible. If you accept payments in a certain currency, that is also the currency you are going to receive in all cases. If your clients would pay you with gold or US dollars, you would also be receiving Gold and US dollars. With Bitcoin happens exactly the same, when your clients pay with Bitcoin you will receive Bitcoins for your goods and services.

That means you will have the possibility to be paid in several different currencies for your work and there is a (probably small) percentage of your income that will be received and kept in Bitcoin.

You should however keep pricing your goods and services in €. Your invoices will show always the right amount in € but those clients who choose to pay you using Bitcoin will be sending you the exact amount of bitcoins that is equivalent to that amount at the moment of the payment.

If you want to convert these bitcoins into € again, you are free to do that at any moment. It’s not difficult at all and we can also show you how to do it so that you will always be prepared.

We have dedicated an entire page on our site to explain that in a lot of detail, we recommend you read that first.

If you want to know how your business specifically can benefit from it, contact us and we will make an implementation plan for you.

Yes, there are. Still not many, but there are. You can check out BTCMap.org and see which businesses in your city and around your area are already using Bitcoin.

Is there no one around you? Awesome! Then contact us and take the chance to be the first, that will certainly make your business very popular!

About our services

No, you don’t need to have any Bitcoin for us to work with you and help you optimize your business.

However you should have a certain level of curiosity and interest in Bitcoin and the wish to hold Bitcoin in the future.

It doesn’t matter what you do, the short answer is yes.

If you sell a product or a service to other people, either physically or online, there are ways how you can benefit from connecting your business to the Bitcoin network.

Every single business today is present on the Internet, regardless of what they do. In the same way, in a few years. any business which is not on the Bitcoin Network will be missing the same level of benefits as someone who is not in the Internet today.

Absolutely nothing. Our first consultation is free and totally not binding.

You are welcome to contact us and we will schedule the first meet-up to get to know your business and your needs. On this base, we will propose you a way to use Bitcoin to improve your business, and then you will decide if you want to move forward or not. Only if you decide to move on with the implementation there will be costs associated with it.

Our first meet-up and consultation are absolutely free.

After that, we will present to you all the possibilities as a result of a personalized analysis and also what the cost would be to implement each of them. You will then decide what you want to move forward with and know in advance exactly how much it will cost.

We believe it is important for us to state that we don’t run this company to make a profit. We will only ask you to cover the costs of what you chose to implement and compensate for the time that was needed to get you ready to use Bitcoin.

As an estimation, this will be in the range of 100-200€.

We mean exactly that: Either you are satisfied with what you get or you don’t pay anything at all.

What this means in practice is:

  • If after we explain the possibilities you are not interested in any of them, we won’t take any payment from you for the analysis we performed.
  • If you decide to implement any of our proposals and 12 months after you have not benefited from it, we will give you 100% of your money back (in case you received hardware from us, it would have to be returned prior to any refund)

For any small business who is interested in finding out how Bitcoin can bring efficiencies and optimize what you already do, with concrete and tailored-to-you proposals.

We are happy to work with small businesses all across Europe. If we speak your language, we will help you use the Bitcoin network!

Currently, we are based in Stuttgart, Germany. Depending on your location we will come to assist you in person or find a way to do it all online, it is perfectly possible.

Getting started and using Bitcoin

After you contact us using this form we will get in touch with you to schedule the first meet-up as soon as possible. Based on this discussion we will provide your tailored plan within one week. After your decision, we will move forward with the implementation. The duration of this last step depends largely on what you decide to implement.

In general terms, the overall process to get you fully set up will take something between 2 and 4 weeks.

You don’t need to do that at all. You should keep using your regular € prices and we will set up for you tools that allow for the conversion of the purchasing price into Bitcoin exactly at the time when your client makes the payment. You will always automatically receive the exact amount of bitcoins that correspond to the price in € of your goods and services.

Once you start accepting Bitcoin payments you will with time accumulate a certain balance. This money is available immediately for you to take custody of it, meaning you can (and should) withdraw it to your own wallet (storing device).

Once the bitcoins are in your hand, no one other than you can take control of them. You are free to keep them, exchange them for other currencies (like €) or use them to buy other goods or services (check BTCMap to see where you can spend your Bitcoins).

If you want to we will provide you with resources and education to get learn how to store your own bitcoins and get comfortable with this process.

We wrote an extensive guide here, we recommend you read it first. If you want individual guidance, contact us anytime!

We don’t provide tax advice, but in general terms, the mere act of accepting Bitcoin in exchange for goods and services is equivalent to accepting a cash payment and will be taxed based on its equivalent € value at the time of the transaction.

While we don’t provide any tax advice we will give you tools to document all transactions you receive so that you can hand this information over to your tax advisor.

If you have a question that isn’t already here, please do contact us and we will be happy to answer it!

Thank you! We will get in contact with you soon